At Yoked Possibilities, LLC, we are committed to providing exceptional service and ensuring that our customers are fully satisfied with their purchases. To maintain transparency and set clear expectations, we have outlined our fulfillment, refund, return, and cancellation policies below.
We offer a 30-day refund policy to ensure customer satisfaction. If you are not completely satisfied with your purchase, you may request a refund within 30 days of the transaction. To be eligible for a refund, the following conditions must be met:
To request a refund, please contact us at team@johnandfrank.com or call us at (832) 802-0525 with your order details.
We accept returns of physical products within 30 days of purchase, provided the following conditions are met:
For return instructions, please contact us at team@johnandfrank.com. Once the return is received and inspected, we will notify you of the approval or rejection of your refund.
For subscription services, you may cancel your subscription at any time. If you cancel within the first 30 days, you may be eligible for a full refund. After the 30-day period, cancellations will not result in a refund for any remaining period of the subscription term, but you will continue to have access to the services until the end of the current billing cycle.
Cancellations can be made by contacting us at team@johnandfrank.com or by phone at (832) 802-0525.
For physical products, we offer standard shipping options. Once an order is placed, you will receive a confirmation email with shipping details. All orders are processed within 1-3 business days, and shipping times vary based on your location:
For digital products or services, delivery will be completed immediately after purchase, or as described in the product's terms of service.
If you have any questions regarding your order or need assistance, please reach out to us:
We value your trust and aim to ensure that every transaction with Yoked Possibilities, LLC is a positive experience.